With over 135 years’ experience of providing savings, investments and insurance to our customers, we understand customers’ changing financial needs.
Teachers Assurance was originally started by the National Union of Teachers as a mutual, friendly society. We provided sick pay, annuities and endowments before teachers received help from the Government towards finances or pensions.
By providing simple and affordable savings and protection schemes we were able to help ensure teachers had more financial security and lived better lives, both while working and in retirement.
In 2014, we paid our customers £62.5 million on maturing savings and retirement policies, just over £28 million to Unit Trust and NISA holders and £2.4 million in home and contents insurance claims.
Our relationship with the NUT
Teachers Assurance was started by what was to become the National Union of Teachers in 1877. Although we are now separate to the Union, we still work in partnership and act as one of their endorsed financial services providers.
We support the NUT today by providing financial education to their Members on a range of topics including the Teachers’ Pension scheme. To find out more about the NUT or to join the union, please go to: www.teachers.org.uk
Our service standards
At Teachers Assurance, we tailor our service to meet the individual needs of our customers. Every time you deal with us, we work hard to ensure the service you receive is personal, the staff member you speak to is an expert in their subject area and that our services are available when you need them.
Our call centre, based in Bournemouth, is open from 8.30am – 6.30pm on weekdays. Our Helpline staff are specially trained to help support you. To make contact with the team, call on 0800 056 0563.
Our customers have told us that they often manage their finances late at night. For this reason, we have tried to put as much information and as many resources online as we can. This means that you can have access to the information you need at a time that suits you.
Our customers can manage their accounts using the My Plans online service. If you don’t have an account already, setting up your own will enable you to view your products and inform us of any changes to your details or situation.
Financial planning seminars
Our Business Development Officers deliver interactive financial planning seminars around the country. Our seminars aim to help teachers at all stages of their career to make informed and rewarding financial decisions.
Find out more about our current programme of seminars
Our service promise
Every time you deal with Teachers Assurance, we hope to exceed your expectations. Our aim is to demonstrate the following:
- Personal service: Our people are friendly, professional and based here in the UK. We won’t patronise and we will always speak your language. We’ll deal with you on a personal level to help ensure financial options are simple and easy to understand
- Support: Our business is set up to support individuals to make informed decisions. We will be by your side whether face to face, on the phone or through our website.
- Expert knowledge: We exist to look after your financial needs. We understand our customers’ needs and only develop services and products with them in mind.
- Sharing: As a friendly, mutual society, we don’t have any shareholders. This means profits are shared with Members or invested back into the business. We openly share our knowledge to enable people to make informed decisions.
- Experience: We’ve been helping individuals and their families since 1877. We have the experience to understand the changing needs of our customers.
- Responsibility: We try to be responsible in everything we do. Our customers can trust us to always make decisions based on their best interests and for us to be a strong and secure home for important financial investments.
Charities we support
As a socially responsible company, we believe it is important to give back to our communities and the people who support us. Our staff really get behind this and every year they raise money for the charities close to their hearts.
Lucy Lund Holiday Grants
Lucy Lund Holiday Grants is a registered charity. Three former and one current member of our board act as trustees to administer this fund from our head office in Bournemouth.
The fund was established in 1927. It exists for the benefit of teachers needing extra financial assistance for a holiday or period of convalescence. The fund provides grants of up to £200.
If you would like to find out about applying for help from the fund, further details can be obtained from the Honorary Secretary, Teachers Provident Society, Deansleigh Road, Bournemouth, BH7 7DT.
Teachers Group Educational Trust
This registered charity was established in 2007 and followed the merger of Teachers Provident Society with Teachers Assurance Company in 1999 to form Teachers Assurance. Teachers Assurance provides the administration for the charity.
The main focus of the charity is supporting educational programmes for school age children. So rather than supporting individuals, the trustees are committed to finding and helping projects that change lives through education.
On top of this, here are some of the great causes we have supported over the last year:
Julia’s House is Dorset’s only hospice dedicated to children with life-limiting conditions. The sad fact is that most of the children they care for are unlikely to live beyond the age of 18.
The charity cares for around 100 children, but also looks after the whole family, not just the sick child. They organise a range of social activities and provide support for parents, brothers and sisters.
As this charity is on the doorstep of our head office we have supported them for many years. Last year, we donated over £5,00 to this worthwhile cause.
To support the charity, please visit their website www.juliashouse.org
Compliments and complaints
We receive letters every week from our customers providing feedback on the service they have received from us. It’s great to hear from you, as it helps let us know what we are doing right and how we can change things for the better.
If you have anything you want to tell us about, good or bad, then please do not hesitate to contact us. We love to hear from you. Why not contact us?
Here are just a few of the examples of what customers have told us recently:
Mrs O’Dair, Derbyshire: “I have invested with you since 1986 and have received exemplary service from you.”
Miss Anderton, Lancashire: “I am writing to express my sincere thanks to you and your staff for the help you have given….It has been greatly appreciated.”
Mr Davies, Oxon: “Thank you very much for your letter and cheque. I am most impressed by the excellent service.”
We try our best to get it right every time but understand that sometimes we can get it wrong.
If you are not happy with what we do for you, then there are a number of options for how you can let us know:
- Write to our Complaints Team at Teachers Assurance, Freepost, BH7 7BR
- Call a member of our team on 0800 731 1093
- Or complete this complaints form
You can be sure that your complaint will be dealt with as a high priority and that we will follow the strict procedures that we have in place for handling complaints.
If you are not happy with the outcome of your complaint, you can contact the Financial Ombudsman Service on their website or using the following details:
The Financial Ombudsman Service
Harbour Exchange Square
Tel. 0300 123 9 123