Everyone likes to be complimented on a job well done.

If you have been impressed by our advice service, our staff, our Money Talks or our products we would love to hear from you.

Please email us or write to our Customer Services Manager, Teachers Assurance, Freepost BH7 7BR.

If you're not happy with what we do for you, we want to know.

Please email us or write to our Complaints Supervisor, Teachers Assurance, Freepost BH7 7BR. Alternatively call free of charge on 0800 731 1093.

We aspire not to make mistakes but if we do, we aim to put things right quickly and fairly, and with minimum inconvenience for you.

We have strict procedures for handling complaints. If you would like more information please contact our Complaints Supervisor as above.

If you are not happy with the outcome of a complaint, you may be able to refer to the:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR